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ANALYZE
DESIGN
TRANSFORM
The ServiceNow Business Analyst Course
DELIVER
Go beyond theory.
Master the skills to deliver successful ServiceNow implementations
Field-tested techniques for requirements gathering, process analysis, solution design, testing, and delivery.
THIS
COURSE
IS FOR...
BUSINESS ANALYSTS
who want to specialist in ServiceNow implementations
CONSULTANTS
looking to strengthen their delivery and documentation skills
PROJECT TEAM MEMBERS
who collaborate with BAs, architects, quality analysts and developers
CAREER GROWERS
who want to stand out, sharpen their craft and advance their careers
WHAT YOU'LL LEARN
A complete end-to-end approach to deliver successful ServiceNow projects.
01
02
03
04
05
INTRODUCTION TO SERVICENOW
THE SERVICENOW BUSINESS ANALYST
BUSINESS ANALYST FUNDAMENTALS
SERVICENOW'S NOW CREATE
REQUIREMENTS GATHERING
Understand the platform, architecture, and core capabilities.
Explore the BA role, skills needed, and career path opportunities.
Core concepts, frameworks, techniques, and tolls every BA should master.
Leverage ServiceNow's proven delivery framework and success assets.
Elicit, document, prioritize, and manage requirements that drive value.
06
07
08
09
10
PROCESS MAPPING & ANALYSIS
SOLUTION DESIGN
TESTING & UAT
IMPLEMENTATION & DEPLOYMENT
ADDITIONAL RESOURCES
Map and analyze current state processes to design better workflows
Design solutions that are scalable, maintainable, and user-centric
How to develop test cases, execute tests, and support UAT with confidence
Manage change, releases, and go-live for a successful delivery.
Available resources to continue your learning journey.
TEMPLATES & REAL-PROJECT SAMPLES
Re-usable templates and examples from projects completed or projects that are in progress
WHY THIS COURSE IS DIFFERENT?
FIELD-TESTED
END-TO-END FOCUS
PRACTITIONER APPROACH
TEMPLATES & EXAMPLES
CAREER IMPACT
Learn practical techniques used on real projects, not just theory.
Covers everything from requirements to deployment and beyond.
Taught by a ServiceNow consultant with 10+ years of hands-on experience.
Save time with ready-to-use templates and real-world samples.
Build in-demand skills and position yourself for career growth.
YOUR INSTRUCTOR
MEET NOELINHO
ServiceNow consultant with 10+ years of practical experience helping organizations analyze, design, and deliver impactful solutions
CIS
Data Foundations
(CMDB & CSDM)
CIS
Hardware Asset Management
CIS
Risk & Compliance
CIS
Security Incident Response
CIS
Software Asset Management
CIS
Human Resources
This course was created to close the EXECUTION GAP. It's everything I wish someone had taught me when I started.
- Noelinho
CIS
Application Portfolio Management
CIS
IT Service Management
CIS
Vulnerability Response
CAD
Certified Application Developer
CSA
Certified System Administrator
Join the course and take your ServiceNow BA skills to the next level.
READY TO DELIVER EXCEPTIONAL OUTCOMES?
Try the first 2 modules risk-free.
If you're not satisfied, get a full refund within 30 days - no questions asked.
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